Submit a request

Please state what cryptocurrency you have deposited

Please provide the transaction ID

Please provide your Destination Tag (XRP) or Memo (XLM)

A screen-cast video that starts before you have logged in into your XRP/XLM/BNB/NEXO/EOS wallet/account from which you have sent the tokens to us. Please make sure the transaction is clearly visible as well as the whole URL in the address bar of your browser. After you record it, please upload it to an online transferring files service and share the link with us so we can download it.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here