Nexo Help Center
Collateral
- How much time do I have to respond to a margin call?
- How do I withdraw crypto assets I have stored at Nexo?
- What happens if there is a fork of the collateral I have placed with Nexo?
- Am I the owner of the collateral which is used for my Nexo loan?
- What happens if the value of the collateral changes before I repay my loan?
- Are there margin calls?
Security
- Is this email really from Nexo?
- How do I protect myself from internet phishing?
- How do I set up Two-Factor Authentication without a smartphone?
- If I detect anything suspicious on the Nexo platform, where shall I report it?
- How is my data protected?
- Do you require Two-Factor Authentication on every login?
Troubleshooting
- Problem with 2FA (Two-Factor Authentication)
- I have not received the confirmation email to verify my email address.
- I have a problem with the verification mail. It keeps saying "Please verify your email address" when I click on the link "Verify my email."
- I have issues opening your platform. I see a blank page.
- Random error?