Nexo Help Center
The NEXO Token
- What is Nexo Token and can I use it as collateral?
- What is the circulating and total supply of the NEXO Token?
- On which blockchain is the technology built?
- What are the ICO funds used for?
- If I put NEXO up as collateral in my account, do I still receive dividends on it while repaying the loan?
- Was your smart contract audited by an independent cybersecurity company?
Loans
- Is there a minimum crypto repayment limit?
- Jurisdictions from which we accept fiat transfers for repayments
- Loan-to-Value (LTV) Explained
- What are the benefits of using the Nexo Card
- Do you have credit checks or will loan from you affect my credit score?
- How can I get a discount on the interest rate (Nexo Prime rate of 5.9%)?
Verification
- How to complete Basic Verification?
- I started Basic/Advanced Verification, but encountered an error. What can I do?
- Who performs Nexo’s KYC services?
- What documents are required for KYC verification?
- I have a problem with the verification mail. It keeps saying "Please verify your email address" when I click on the link "Verify my email."
- I have not received the confirmation email to verify my email address.
Collateral
- Are there margin calls, will I be notified beforehand and how much time I will have to respond?
- How do I withdraw crypto assets I have stored at Nexo?
- What happens if there is a fork of the collateral I have placed with Nexo?
- Am I the owner of the collateral which is used for my Nexo loan?
- What happens if the value of the collateral changes before I repay my loan?
- Where do I see the address where I need to deposit the collateral for my Nexo loan?
Security
- Problem with 2FA (Two-Factor Authentication)
- Is this email really from Nexo?
- How do I protect myself from internet phishing?
- How do I set up Two-Factor Authentication without a smartphone?
- If I detect anything suspicious on the Nexo platform, where shall I report it?
- How is my data protected?
Support
- Does Nexo work on weekends and holidays?
- How can I contact Support?
- I sent funds to the wrong address; is there a way to get them back?
- What are your social media channels?
- Summary of missing crypto deposit
- Missing or incorrect Destination TAG (XRP) or MEMO (XLM - Stellar, BNB, EOS and Nexo BEP2)