Nexo Help Center

Deposits & Withdrawals

• What coins are accepted as collateral?
• How to Top Up Crypto from MetaMask
• How to Add, Remove, and Edit your MetaMask Wallet
• How to enable/disable Whitelisting?
• How to access and edit the Address Book?
• Address Book and Whitelisting - Explained

See all 22 articles

Security

• Do I need 2FA (Two-Factor Authentication)?
• What are the benefits of using two-factor authentication?
• How to set up 2FA (Two-Factor Authentication)?
• How do I set up Two-Factor Authentication without a smartphone?
• How do I reset my 2FA (Two-Factor Authentication)?
• Problem with 2FA (Two-Factor Authentication)

See all 11 articles

Loans

• Loan-to-Value (LTV) Explained
• NFT Lending
• Zero-Cost Credit Lines Explained
• What Loan-to-Value (LTV) can I get on my assets?
• How to take out a loan in stablecoins?
• Am I the owner of the collateral which is used for my Nexo loan?

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Repayments

• Loan Repayment
• Are there any loan repayments?
• Is there a minimum repayment limit?
• Are there any prepayment, origination or loan instalments fees?
• What happens if the value of the collateral changes before I repay my loan?
• Are there margin calls, will I be notified beforehand and how much time I will have to respond?

See all 9 articles

EARN Product

• Nexo Referral Program - Explained
• Earn up to 12% interest on EURx, GBPx and USDx
• How to activate the option to EARN Interest in NEXO Tokens?
• Nexo Fixed Term Deposits - Explained
• ETHchange Promo - Explained
• Referral Race Promo - Explained

See all 19 articles

Nexo Exchange

• Buying crypto using a credit/debit card - Explained
• Nexo Exchange services - Explained
• Limits for buying crypto with a credit/debit card
• How to link your card to buy crypto?
• Ways you can use the Nexo Booster
• Nexo Booster - Cashback

See all 15 articles

Nexo Pro

• Do NEXO Tokens kept in my Nexo Pro account count towards my Loyalty level?
• Nexo Pro Balances - Explained
• How do I open a trade on the Futures Exchange?
• Margin Trading on the Spot Exchange
• What is Cross Margin?
• How do I activate/deactivate Margin Trading?

See all 25 articles

Nexo Card

• What transactions are ineligible for the Nexo Card cashback?
• What is the ePIN of your Nexo Card and how to set it up?
• What is the Nexo Card and what are the benefits?
• Who can order a Nexo Card?
• How can I order the Nexo Card?
• How do I activate the Nexo Card?

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The NEXO Token

• Nexo Loyalty Program - Explained
• Buying NEXO Tokens via Binance DEX
• What is the NEXO Token and what are the benefits of owning NEXO Tokens?
• What is the circulating and total supply of the NEXO Token?
• Where is Nexo traded and do you have a profile at Coinmarketcap?
• What are the ICO funds used for?

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About Nexo

• What is Nexo?
• Why choose Nexo?
• How to make a suggestion about Nexo’s products, token utility, and governance?
• How do I close my account?
• Nexo Institutional Service Explained
• Is your platform centralized?

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Verification

• How to verify your identity?
• How to complete Address Verification?
• Why do I need to verify my identity?
• What documents are needed for identity verification?
• Documents supported by Jumio
• Can I open a corporate / business account with Nexo?

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Regulation

• Source of Wealth/Funds/Crypto Explained
• Where is Nexo registered and is it regulated?
• In which jurisdictions is your product available?
• Termination policy

Support and Troubleshoot

• How to open/create Nexo account?
• Problem with Captcha
• Forgot Password
• Are you hiring?
• Does Nexo work on weekends and holidays?
• How can I contact Customer Support?

See all 7 articles