Nexo Help Center

Deposits & Withdrawals

• What coins are accepted as collateral?
• How to Top Up Crypto from MetaMask
• How to Add, Remove, and Edit your MetaMask Wallet
• How to enable/disable Whitelisting?
• How to access and edit the Address Book?
• Address Book and Whitelisting - Explained

See all 22 articles

Security

• Do I need 2FA (Two-Factor Authentication)?
• What are the benefits of using two-factor authentication?
• How to set up 2FA (Two-Factor Authentication)?
• How do I set up Two-Factor Authentication without a smartphone?
• How do I reset my 2FA (Two-Factor Authentication)?
• Problem with 2FA (Two-Factor Authentication)

See all 11 articles

Loans

• Loan-to-Value (LTV) Explained
• NFT Lending
• Zero-Cost Credit Lines Explained
• What Loan-to-Value (LTV) can I get on my assets?
• How to take out a loan in stablecoins?
• Am I the owner of the collateral which is used for my Nexo loan?

See all 22 articles

Repayments

• Loan Repayment
• Are there any loan repayments?
• Is there a minimum repayment limit?
• Are there any prepayment, origination or loan instalments fees?
• What happens if the value of the collateral changes before I repay my loan?
• Are there margin calls, will I be notified beforehand and how much time I will have to respond?

See all 9 articles

EARN Product

• Nexo Referral Program - Explained
• Earn up to 12% interest on EURx, GBPx and USDx
• How to activate the option to EARN Interest in NEXO Tokens?
• Nexo Fixed Term Deposits - Explained
• Referral Race Promo - Explained
• Buy & HODL Crypto Challenge - Explained

See all 18 articles

Nexo Exchange

• Buying crypto using a credit/debit card - Explained
• Nexo Exchange services - Explained
• Limits for buying crypto with a credit/debit card
• How to save your card details for future purchases of crypto?
• Ways you can use the Nexo Booster
• Nexo Booster - Cashback

See all 15 articles

Nexo Card

• What is the Nexo Card and what are the benefits?
• Who can order a Nexo Card?
• How can I order the Nexo Card?
• How do I activate the Nexo Card?
• How do I add my Nexo Card to Apple Pay?
• How do I add my Nexo Card to Google Pay?

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The NEXO Token

• Nexo Loyalty Program - Explained
• Buying NEXO Tokens via Binance DEX
• What is the NEXO Token and what are benefits of owning NEXO Tokens?
• What is the circulating and total supply of the NEXO Token?
• Where is Nexo traded and do you have a profile at Coinmarketcap?
• How to buy NEXO Tokens using Changelly's integration?

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About Nexo

• What is Nexo?
• Why choose Nexo?
• Nexo Institutional Service Explained
• Is your platform centralized?
• How is Nexo different from a margin lending?
• What are your social media channels?

See all 7 articles

Verification

• How to verify your identity?
• How to complete Address Verification?
• Why do I need to verify my identity?
• What documents are needed for identity verification?
• Documents supported by Jumio
• Can I open a corporate / business account with Nexo?

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Regulation

• Source of Wealth/Funds/Crypto Explained
• Where is Nexo registered and is it regulated?
• In which jurisdictions is your product available?
• Termination policy

Support and Troubleshoot

• How to open/create Nexo account?
• Problem with Captcha
• Forgot Password
• Are you hiring?
• Does Nexo work on weekends and holidays?
• How can I contact Customer Support?

See all 7 articles