Nexo Help Center

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How do I close my account?

Please note that you must satisfy the following conditions in order to close your account:

  • You must not have any balances in your wallets
  • You must not have an outstanding overdraft 
  • You must not have any pending withdrawals
  • Two-factor Authentication must be enabled 

 

You can close your Nexo account from both within the app and your browser in a few simple steps:

 

  1. Go to ‘My Profile’ -> ‘Security’ -> ‘Close Account’

    Security_close_account.jpg

  2. Select the reason for closing your account

    Reason_for_closing.jpg

  3. Tap on ‘Close my account’

    Close_my_account.jpg

  4. Confirm by tapping on ‘Close my account’ once more

    Confirm_closing.jpg

  5. Enter the 2FA code

    Enter_2FA.jpg

  6. Your account is now closed and you are signed out

    Redirected_to_log_in.jpg

  7. An email confirming account closure is sent out

Account_closed_email.png

If you are assets are below the respective
minimum withdrawal limit you need to top-up more to reach the said limit and then make a withdrawal to an external wallet. Please also consider the blockchain fee if you do not have free withdrawals remaining.

 

In case your balances are too small (crypto dust), please contact Customer Support for assistance. 

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