Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

How to complete Address Verification?

 

To be in full compliance with regulatory requirements, Nexo might instruct you to complete Address Verification for you to avail the full range of services of our platform. The provided information is only used for identity verification purposes. Your data is always encrypted and securely stored on our system.

For the completion of the verification process, you will need a document proving you are a resident at the address you have entered while filling in the 'Personal Information’ details.

 

The document has to contain the following information:

  • First and last name
  • Full address
  • Issuing authority details and logo
  • Issue date within the last 90 days

 

Supported documents by our partner Jumio: 

  • Council bill
  • Credit card statement
  • Lease agreement
  • Superannuation statement
  • Tax return
  • Utility bill

 

To complete the process, log in to your Nexo account, tap on the "My Profile" icon in the upper left corner of the Dashboard screen and then on "Verify Identity".

03-04-09-Personal-Verification_copy_3.jpg

 

On the following screen, click on "Continue Verification". 

IMG_8847.PNG

 

Select the type of document you would like to submit based on the options and click on ‘Start Verification’. 

mceclip2.png

 

Scanning and uploading the document will only take a minute. Once submitted, the verification might take up to 1 business day. 

mceclip3.png

 

Watch our step-by-step video guide for more detailed instructions.

Was this article helpful?
24 out of 63 found this helpful