Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

Nexo Loyalty Program - Explained


The Nexo Loyalty program is a four-tier system, comprising Base, Silver, Gold, and Platinum levels, which extends benefits depending on the amount of NEXO Tokens you hold across your Nexo Savings and Credit wallets, as combined in the Portfolio Balance*.


The requirements for each tier are as follows:

  • Base: No NEXO Tokens are needed
  • Silver: At least 1% of the Portfolio Balance in your account must comprise NEXO Tokens
  • Gold: At least 5% of the Portfolio Balance in your account must comprise NEXO Tokens
  • Platinum: At least 10% of the Portfolio Balance in your account must comprise NEXO Tokens


* The Portfolio Balance is the combined value of your Credit Line and Savings Wallets. The Loyalty program bases rewards tiers on the ratio of NEXO Tokens vs. the value of all the assets in your Portfolio Balance, which must be at least 1%, 5% or 10% respectively for each tier.


Loyalty Benefits:

The Loyalty program’s Base, Silver, Gold and Platinum tiers progressively give you greater rewards the more NEXO Tokens you hold, simultaneously reducing your borrowing rates for the Instant Crypto Credit LinesTM, increasing your yields with the Earn on Crypto & Fiat suite in conjunction with our Flex and Fixed-term deposits, and increasing the number of free crypto withdrawals you can make per calendar month:


1. Percentage applicable to one-month term deposits:


2. Percentage applicable to three-month term deposits:



Your Portfolio Balance is immediately visible so that you can see the combined USD value of the assets in your Credit Line and Savings wallets at a glance.

We have also integrated a feature that indicates which Loyalty tier you are currently in, with a function displaying how much more NEXO you need to hold to access the next Loyalty tier on hover, which makes it even easier to keep a tab on your rewards.



The Loyalty program is designed to help you grow and manage your wealth now and in the long term. Below are the ways this new system takes our services to the next level:

  • Flexibility: You can choose the ratio of NEXO staking to get the bonuses that best suit your needs, goals, and investment strategy.
  • Dynamics: Like our credit line, our loyalty scheme is dynamic, meaning you would still get the bonus rates associated with Silver even if you miss the 5% or 10% thresholds for the Gold and Platinum tiers respectively.
  • Accessibility: With the new lower thresholds for Nexo bonuses, our services are even more inclusive and easily accessible.
  • Usability: We are introducing a smoother, clearer user experience, making it easier to calculate and keep track of the NEXO needed for bonuses.
  • Build-up: The tiered model allows us to implement further perks for clients in the near future.
Was this article helpful?
129 out of 167 found this helpful