Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

Why did I not receive interest on my savings?

Please note that in order to be paid interest on your FiatX (EURx, GBPx, USDx) and crypto assets, they have to be held in your Savings Wallet.

Please note that we do not pay interest on the funds, which are locked as collateral, except our NEXO Token.

 

Important: 

The first interest payment after the initial top-up will be paid no earlier than after 24h of the successful top-up between 07:00 am - 8:00 am CET on the following day.

 

The same 24-48h cool-off on the Earn interest is applied to assets moved from the Credit Wallet to the Savings Wallet. This is in order to prevent improper use of the Nexo Platform and to safeguard Nexo as a company, but more importantly, our clients and investors. 

 

Example:

1. Successful top-up credited at 6:30 am CET on the 10th of June. The first interest payment will take place between 7:00 am - 8:00 am CET on the 11th of June. The waiting period equals 24.5h.

2. Successful top-up credited at 8:00 am CET on the 10th of June. The first interest payment will happen between 7:00 am - 8:00 am CET on 12th June. Thus the waiting period equals 47h (the 24h-period is over at 8:00 am CET on the 11th of June and the interest is paid out between 7:00 am - 8:00 am CET on the 12th of June ).

 

Important:

  • UNI, GALA, SUSHI, UST, CRV, AAVE, MANA, 1INCH, MKR and SAND do not earn interest
  • Nexo Earn Product is not available for citizens or residents of certain jurisdictions, including where restrictions may apply, such as Bulgaria, Estonia and the USA
Was this article helpful?
274 out of 607 found this helpful