Nexo Support Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

How to complete Advanced Verification?

In order to complete the Advance Verification process, please log in to your Nexo account and click on the "My Profile" section:


After that, please click on the "Advanced Verification" tab and then on the "Start Advanced Verification" button:


You will be requested to make/upload pictures of the front and the backside of your valid identity card. Please click here to check which documents from your country are supported by our KYC partner.

After that you will see the following screen, where you have to choose which document you want to use for the verification process:


Clicking on the selected by you document will open the following screen:


You can upload a document from your computer or use your mobile to take a photo of the selected by your document. If you choose to use your mobile device then you will see the following screen:


By clicking on the "Let's start" button you will be asked to provide your phone number:


You will be asked to check your mobile and click on the link you received via SMS. Please note that the link will be valid only for one hour.


After you make the required pictures of your document you will see the following:


Clicking on "Submit verification" will conclude this process:


Was this article helpful?
32 out of 33 found this helpful