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What can I do if an ATM swallowed my Nexo Card?

If your Nexo Card has been swallowed by an ATM, we recommend freezing it immediately. 

As Nexo is not responsible for such events, we are unfortunately unable to retrieve your card for you. If you wish to know more about why an ATM has swallowed your card, you will need to contact the company that owns the ATM.

If you cannot get that particular card back, you can deactivate it and order a new one by following the steps in this article.

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