In case you are unsure where your Nexo Card is, we recommend freezing it immediately from the Nexo App. This will protect you from all unauthorized transactions and you will be able to instantly unfreeze your card at any time. On how to do that, you can follow the steps in this guide.
If your Nexo Card is not found in 3 days or it has been destroyed/swallowed by an ATM, you can deactivate it through the Nexo App. This is a permanent action and afterwards, you will be given the option to order a new card.
To deactivate your physical Nexo Card:
1. Open the Nexo App.
2. Go to the Card tab.
3. Select “Block Card”.
4. Choose the reason why you wish to block your card (Stolen Card/Destroyed Card).
5. The card can be reordered right at the time of destroying the old one or at any time in future. On that note, If you want to order a new one, tap on the Reorder Card toggle to select that option.
6. If you have chosen to reorder the card, confirm your delivery address. Then tap the "Yes, Order Card" button to confirm your decision.