Nexo Help Center

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Nexo Customer Support is online 24/7 to help with your needs.

How can I order the Nexo Card?

Check if you are eligible for the Nexo Card here.

Virtual Nexo Card

The virtual Nexo Card can be issued instantly via the Nexo App. You just need to follow the instructions below:

1. Open the Nexo App.

2. Go to the "Card" tab and scroll down.


3. You will see an “Activate Nexo Card” button that you need to tap in order to issue your virtual card.


4. You will then be prompted to confirm your phone number. It will be used for 3DS verification every time you make an online purchase, so make sure the phone number is correct. If you would like to change it, you will need to contact our Customer Support.

You will also have to choose the currency of your Nexo Card. Please note that you will not be able to change the card currency later.

Once ready, tap "I Confirm, Order Card" to proceed.


5. Your virtual Nexo Card is now ready to use! In order to benefit from contactless purchases, you can add the card to Apple Pay or Google Pay.



Physical Nexo Card

If you’d like, you can also order a physical Nexo Card:

1. Make sure that the virtual Nexo Card is activated first. Then on the "Card" tab of the Nexo App, swipe left, scroll down, and tap on the “Order Nexo Card” button.


2. Confirm that your details and delivery address are correct. If the delivery information needs to be amended, tap "No, Change Details". Afterwards, select “Yes, Order Card” to place your order.


3. Your Nexo Card has been ordered! Expect it to arrive within 4 weeks.



After you receive your card, you will need to activate it. To learn how you can do that, follow the steps in this article.


You can fully manage your Nexo Card from our mobile app:

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