Nexo Help Center

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My Nexo Card hasn't arrived yet. What do I do?

Cards are usually shipped within 2 business days after placing an order. While most customers receive theirs within 7 business days after shipment, depending on the country, the delivery time might extend for up to 4 weeks.

If your card hasn't arrived within a month after placing your order, we recommend waiting a few more days to see if it is delivered promptly. Usually, when a card is late in arriving, the reason is simply a delay in the delivery. This could be due to public holidays, issues with postal and courier services, weather conditions, etc.

If your Nexo Card still doesn't arrive after that, please contact our Customer Support team.

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