Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

Where do I see the address where I need to deposit the collateral for my Nexo loan?

In your Nexo account at, there is a “Top-up” button next to each collateral option where you can see the Deposit Address of the particular cryptocurrency. 


It is important to note that by depositing you acknowledge that Nexo is not responsible for any coins sent to the wrong address.


You can also deposit crypto coins/tokens from exchange accounts.

The processing is as follows: BTC deposits will appear after six network confirmations; ETH and ERC20 deposits will appear after 50 network confirmations.

After making a deposit you can track its progress on the Transactions page in your Nexo account. No interest is accumulated until you make a loan withdrawal from your available Credit Line.

Your crypto assets are held in multi-signature wallets and cold storage at world-renowned custodian BitGo.

BitGo is backed by Goldman Sachs and is CCSS Level 3 as well as SOC 2 compliant.

Was this article helpful?
59 out of 85 found this helpful