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How do I withdraw crypto assets I have stored at Nexo?

You can withdraw any asset from your Nexo account at any time unless it's being used as collateral for an outstanding loan.

1. Click the "Withdraw" button next to the asset you wish to withdraw.

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2. For all assets which support multiple transfer networks, you must select the one you would like to use for your withdrawal. Click on the dropdown menu and select the preferred network.

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Important:

  • Make sure the network you have selected matches the withdrawal address and that the deposit platform supports it.
  • Only withdrawals made via the Ethereum (ERC-20) network will be counted towards your free withdrawals. The other supported networks are fee-free.

3. After that, you will have to provide an address to which you want to send your crypto assets. If you are trying to withdraw XRP, XLM, EOS, BNB, NEXO BEP2 you might also be required to provide a "Destination Tag" or a "Memo". Once you have filled out all the required information and the amount you would like to withdraw, click the "Withdraw" button.

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4. When you complete this step, you will have to enter your Two-Factor Authenticator code.

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5. After you enter the 2FA (Two-Factor Authentication) code, you will see the following screen:

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6. Confirm your withdrawal via the confirmation email you have received in your Nexo registered email inbox. You will then be able to monitor the status of your transfer via the transaction hash (TxID) provided to you in the details of the transfer from the "Transactions" tab in your Nexo account.

  • Important: Please note that the Withdraw Confirmation email is valid for 30 min after which the withdrawal request will be automatically rejected.

All cryptocurrency transfers between Nexo accounts are instant, unlimited, and free of charge. They do not affect your free monthly crypto withdrawals since they are off-chain. 

When you insert the wallet address of another Nexo user, a message will be displayed confirming that this address belongs to a Nexo account. If you do not get this confirmation, you are likely transferring to an external wallet.

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Important:

  • Due to security and compliance reasons, new accounts, especially those holding substantial amounts of NEXO Tokens, might experience withdrawal processes of up to 24 hours.
  • Depending on your Loyalty tier, you will receive between 1 and 5 monthly crypto withdrawals completely free of charge.

Under our #ZeroFees policy, you can make unlimited free-of-charge FiatX withdrawals, crypto and FiatX transfers into your Nexo Wallet, and credit line withdrawals. Nexo does not charge any credit line origination, forex, and exchange fees.

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