Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

I tried to verify my account but encountered an error. What can I do?

It is unfortunate that you have experienced issues while verifying your Nexo account.

Please try the following troubleshooting steps:

  • log out and back into your Nexo account;
  • clean the cache and cookies of your browser or enter 'private'/'incognito' mode;
  • turn off all built-in translation add-ons/widgets and ad-blockers (if any);
  • try from a different browser;
  • if using the Nexo App, delete and re-install it;
  • you can also try using an alternative device (phone, PC, laptop, etc.), or make an attempt via a different internet connection;
  • if you are using the app, try the web-based platform and vice versa.


If the above troubleshooting does not help, please contact our Customer Support team for further assistance. In this case, you will have to provide all relevant information and screenshots that best describe the situation you are facing.

Was this article helpful?
74 out of 188 found this helpful