Nexo Help Center

Can’t find the answer to your question?

Nexo Customer Support is online 24/7 to help with your needs.

I started Basic/Advanced Verification, but encountered an error. What can I do?

It is unfortunate that you have experienced issues while completing the verification of your Nexo account. Please try to clear the cache of your browser and try again. If that doesn't help, please open the platform in the "incognito" mode of your browser and try again.

If neither of the above solves the problem, and you have issues with the Basic Verification then please provide us with the following details by submitting a request using this form, and we will complete it on your behalf:

- First Name

- Last Name

- Phone number (together with the country code)

- City

- Postal Code

- Street Address

- Country

If the Advanced Verification link is not active, you have to make a small crypto deposit in order to activate it - neither the volume nor the type of crypto matters.

If the issue remains unsolved, please submit a request using this form and give us some time to respond.

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