Missing or incorrect TAG/MEMO:
If you forgot or used an incorrect Tag, Memo (XRP, XLM, BNB), then your deposit will not be credited to your Nexo account. You should submit a ticket by choosing -> Help with Deposits -> Missing or Incorrect Destination Tag / Memo. In order for Nexo to verify the transaction and to expedite the process of locating your crypto assets, please provide the following information:
- Please make sure you have passed Advanced Verification. If you have not, please log in to your Nexo account, then click on "My Profile" and then on the Advanced Verification tab.
- Provide the following info: transaction ID (mandatory), name of the coin, amount, correct Tag/Memo.
- A video of the withdrawal record that starts before you have logged in into your XRP/XLM/BNB account from which you have sent the tokens to us. Please make sure the transaction is clearly visible as well as the whole URL in the address bar of your browser.